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Our standard MOQ is 1 unit for sample orders and 10 units for bulk orders. For OEM/ODM projects, MOQ varies based on customization requirements, typically starting at 50 units. Contact our sales team for specific pricing based on your volume.

Our products are certified with CE (European), UL (North America), RoHS, and ISO 9001/14001/45001. We also hold IATF 16949 automotive quality certification and comply with OCPP 2.0.1 protocol standards. Additional country-specific certifications can be obtained upon request.

Standard products typically ship within 15-25 business days after order confirmation. Custom OEM/ODM projects require 30-45 business days depending on complexity. For large volume orders (100+ units), please allow 45-60 business days. We maintain strategic inventory for urgent orders.

Yes, we offer comprehensive turnkey solutions including installation supervision, commissioning, and operator training. Our technical team can be deployed on-site or provide remote guidance via video conference. Training materials and documentation are provided in English and can be localized upon request.

All products come with a standard 24-month warranty covering manufacturing defects. Extended warranty options up to 60 months are available. Our warranty includes free replacement of defective parts and remote technical support. On-site service is available in select regions.

Absolutely! We offer full OEM/ODM services including custom branding (logo, colors, UI), hardware modifications, firmware customization, and packaging design. Our engineering team works closely with clients to develop tailored solutions that meet specific market requirements and technical specifications.